Company
A Thank-you Note From a Turkish Buyer
In hot July, a thank-you note was sent to general manager office of NorthGlass Tempering Furnace Business Unit, which was written by one of NorthGlass’s customers from Turkish.
This Turkish customer, Cagdas Cam, had a special story to tell about its impressive business partnership with NorthGlass. The company has bought 4 tempering furnaces from NorthGlass in 7 years from 2006 to 2012. And since 2015, Cagdas Cam has been investigating and preparing to purchase a new continuous tempering furnace, and finally picked two candidates: NorthGlass and another internationally known supplier. Seeing from the two initial contracts submit respectively from the two suppliers, Cagdas Cam finally decided to sign the contract with the rival of NorthGlass. The decision was made due to the electricity cost discrepancy calculated based on the technical data provided in the two contracts.
Considering years of partnership and deep trust already built with NorthGlass, Cagdas Cam honestly told NorthGlass’s responsible sales manager about their doubts and reason why not to choose NorthGlass for this new order. The sales manager took it seriously and promptly reported it to Mr. Gao Li, the general manager of NorthGlass Tempering Furnace Business Unit. Together with technical team, NorthGlass patiently elaborated how the technical data in the contract was strictly obtained based on long-time production statistics and further pointed out the self-contradiction of the impractical data provided by the rival. Cagdas Cam instantly understood the discrepancy and was convinced by NorthGlass’s carefulness and pragmatism, who then changed their mind and ultimately accepted to buy the furnace from NorthGlass. As soon as this order was won, NorthGlass orderly and step-by-step got down to every process, including design, production, transportation, installation, commissioning and acceptance test. The furnace was put into production this year and everything went well with the equipment running. Cagdas Cam was very satisfied with NorthGlass’s technical assistance and particularly wrote this thank-you note.